About two months ago I put together a design on Vistaprint for a mousemat. I didn’t go through with the sale as they didn’t so much have add ons as things you would quite frankly expect to be included that you have to pay extra for.
You know me, I tick/untick whatever will avoid being added to any mailing or distribution list. Can’t stand unsolicited emails.
Vistaprint have sent me email after email. Get this, get that, don’t forget your cart, your cart is due to expire, this offer, that offer. Each one without an unsubscribe option – something that properly irritates me.
Today, after a good few weeks of this, an email came through from Vistaprint’s Customer Care department asking for feedback. You know that once I’m annoyed by something, asking for feedback is not the best idea…
By some genius, I just received a bounce back email from Vistaprint advising me that, sorry, but the address I’d used was unmonitored. This response from an email link they sent me. I have now gone through their website, finally found a useable email link and have resent. Ffs.
“In order to respond to you as soon as possible, we are sending this automated response to your recent e-mail. Vistaprint Customer Care processes email requests within 24 hours from Monday to Sunday. We will respond to your inquiry within 48 hours.”
ENQUIRY.
If you can’t learn to spell, at least use the Help menu to change your settings from USA to UK English.
Well played Vistaprint – quick response, although not a huge fan of the follow up email I’m due. Kind of goes against what I’ve just asked for.
Also, APOLOGISE.
ukcustomercare@vistaprint.com
18:02 (0 minutes ago)
to me
Dear Amy Wake:
Thanks for contacting Vistaprint, where it’s easy to make an impression for less.
In compliance with your request, we have updated your Vistaprint account information to reflect these changes.
Please be advised that you may receive one or two emails before these changes are implemented within our system.
At Vistaprint, we maintain high standards for privacy and email marketing, including the adherence to all legal and ethical standards for email marketing.
We apologize for any inconvenience you may have experienced.
Please feel free to contact us on 0800 496 0350 if you need any additional information. We are reachable 24/7 in order to respond to all your questions.
We hope we have met your expectations and we would like to inform you that you may receive a satisfaction survey regarding the quality of your last contact with our Customer Service Agents, as well as your experience with regards to our Products and Services offered on the Vistaprint website.
Our aim is to provide you with the best quality service.
We value your feedback and look forward to your comments and suggestions.
Thank you for choosing Vistaprint.
Sincerely,
Othman Mansouri
Vistaprint Customer Service
I had the same problem Amy, but I did something and now they leave me alone. haven’t had a marketing E mail for months. Instead I am bombarded with E mails from TV audience companies offering me tickets to the most awful shows. For instance if you book tickets for The Brian Dowling Experience we will upgrade you to something like Ant and Dec’s whatevever!